ok, so first there was the phone that hooked itself to the internet all day long, resulting in various monthly charges of 60 and 70 bucks, which required at least one phone call each to remove from my bill.
then there was the replacement phone, sent with a sim card that wasn't compatible and therefore disabled the voicemail icon.
then came the replacement sim card for that sim card that was STILL THE WRONG sim card.
then came the next sim card, which, following a message that said "message center number" when i tried to send a text to xx, i finally called to activate.
when you call for this shit, they make you punch in your phone number, then when they answer the phone, they make you give them your phone number again. then they ask you your name, then the last four digits of your ssn.
what with all this information they're using to verify things, i'm pretty fucking amazed at how the woman managed to activate my sim card to SOMEONE ELSE'S phone number. of course, i didn't know this until i tried to call myself and leave myself a vm to see if it worked and the icon is back. beep boop boop beep beep beep beep...dead air. DEAD. FUCKING. AIR.
luckily, i now have cingular's customer service number memorized and am currently on the phone with travis, who is, as they have all been, very helpful, but in whom i have very little confidence.
he just said "this is probably not going to be good".
turns out the lady i spoke to was making changes to another customer's account, which explained why she thought i had a nokia. (travis told me they work off three separate screens and she punched in the wrong number on one of her screens after verifying the account. which is obviously very comforting.) i mentioned that not only do i not have a nokia, but haven't for quite some time and have even recently been the recipient of a REPLACEMENT LG phone from THEM, so doesn't she think it's weird that it says i have a nokia; and also i DO have text messaging and i'm a little concerned that she says it says i don't on my account. this did not prompt her to double-check that she was looking at the right account, she just gave me a little attitude and activated my sim card to some other poor sod's phone -- who, incidentally, just unexplainedly lost all use of his or her phone. ha ha, guess they'll be dialing 18003310500 soon!!
anyway, they're now going to, for the third time, ship me a motherfucking sim card (dare i mention that i asked them to ship it to my work address, but they went ahead and sent it to my apartment anyway? nah, i'll leave that out). only travis didn't know what i was talking about when i said i need a special one that starts with 4101 instead of 4103, so chances are this one won't work either.